Privacy Policy
DentalPets operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). DentalPets is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address
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Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details
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Account information including your username, password, security questions, preferences, and settings
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Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and past transactions
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Communications with us, including customer support inquiries
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Device information such as IP address, browser type, device identifiers, and network information
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Usage information regarding how and when you interact with the Services
Personal Information Sources
We may collect personal information:
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Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services
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Automatically through cookies and similar technologies when you visit or use the Services
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From service providers who process information on our behalf
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From partners or other third parties
How We Use Your Personal Information
We may use personal information to:
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Provide, tailor, and improve the Services
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Process payments, orders, shipping, returns, and exchanges
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Manage your account and customer relationship
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Send service-related and promotional communications
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Provide targeted marketing and advertising
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Detect, prevent, and address fraud, security, or technical issues
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Comply with legal obligations and enforce our policies
How We Disclose Personal Information
We may disclose personal information:
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To Shopify and service providers that support our operations (payment processing, hosting, analytics, fulfillment, shipping, customer support)
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To marketing and advertising partners, in accordance with their privacy policies
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When you direct or consent to the disclosure
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To affiliates within our corporate group
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In connection with a business transaction or to comply with legal obligations
Relationship with Shopify
The Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Certain enhanced Shopify features may combine information from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing your personal information.
More information is available at:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Security and Retention of Your Information
We implement reasonable safeguards to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary for the purposes described or as required by law.
Your Rights and Choices
Depending on your location, you may have rights including:
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Access to your personal information
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Correction or deletion of your data
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Data portability
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Objection to or restriction of processing
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Opt-out of targeted advertising or data sharing
You can exercise your rights via the Services or by contacting us.
For information on Shopify’s processing of personal data, visit:
https://privacy.shopify.com/en
Complaints
If you have concerns about how we handle your personal information, you may contact us or lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred outside your country of residence. Where required, we use approved legal transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, DentalPets is the data controller of your personal information.
