Shipping Policy – DentalPets
We understand that you are excited to receive your order. At DentalPets, we do our best to ensure that the shipping process is clear, reliable, and transparent.
Order Processing
All orders are processed within 24 hours on business days. Once your order has been processed, it will be prepared for shipment and handed over to the carrier.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
To offer high-quality products at a fair price, we ship directly from our supplier. This allows us to reduce costs related to storage, packaging, and transportation.
Estimated delivery time:
7–14 business days after dispatch
Delivery times are estimates and may vary depending on your location and the carrier.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details.
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Track & Trace information usually becomes available 2–3 business days after dispatch
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You can track your order at any time via our Track & Trace page
Shipping Delays
We always aim to deliver your order within the estimated timeframe. However, please be aware that delays may occur due to circumstances beyond our control, such as:
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Customs processing
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Carrier delays
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Extreme weather conditions
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High seasonal demand
If your order is significantly delayed or does not arrive within a reasonable time, please contact us and we will be happy to assist you.
Questions About Your Order?
If you have any questions about shipping or your order status, feel free to contact our team:
We’re always happy to help.
